Return & Exchange policy
We want you to be completely satisfied with your purchase from our website. If for any reason you are not, we offer a hassle-free return policy.
Return Eligibility:
The item must be in its original condition and packaging.
The item must be returned within 30 days of the date it was delivered to you.
The item must be accompanied by a copy of the receipt or proof of purchase.
Return Process:
To initiate a return, please contact our customer service team at hlr@hlrfurniture.com and provide them with your order number and reason for the return. Our team will provide you with a Return Authorization Number (RAN) and instructions on how to return your item.
Please note that we will cover the cost of return shipping. Once we receive your returned item and it is verified to be in its original condition and packaging, we will issue a refund to your original form of payment within 7-10 business days.
How to return an item？
Email us with the reason for the refund and we will respond within three business days at hlr@hlrfurniture.com.
Return Conditions
Please state the reason for the refund, if the goods are damaged in the transportation process need users to send the damaged pictures to email: hlr@hlrfurniture.com, customer service personnel will be refunded after verification, if it is for other reasons then state the reason, we support 7 days no reason to return the goods for a refund.
Time period for acceptance of refunds
Seven days no reason after-sale refund.
Time of receipt of refund by the user
Within 3 business days of agreeing to a refund.
Return and exchange handling and postage fees
Return and exchange handling and postage fees We (HLR) will take care of it.
Return Address:
WU-405822021 Bennett Rd,
Philadelphia, PA, 19116
Phone: 2155522959
If you have any questions about our return policy or need assistance with a return, please don't hesitate to contact our customer service team.